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I Took TripAdvisor’s Harshest Reviewers Out and Reviewed Them

In May 2016, I emailed my editor about an idea. Thirteen months, 173 messages, two bans from TripAdvisor, one cautionary call from TripAdvisor’s PR, two new profiles, and one heated argument in London’s most expensive restaurant later; that idea has finally become a reality.

It all started in my early 20s. Working in restaurants, I became fascinated with TripAdvisor. It seemed like the Wild West of internet communities, filled with gunslingers drunk on power, firing shots at restaurants, and puncturing the livelihoods of the people who work in them. My sister used to manage a restaurant and says customers used to threaten her with bad write-ups, sometimes leaving one-star reviews without even sampling the food. …

This post is from vice. Click here to read the full text

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